Frequently Asked Questions

Q: Does the price include set up and delivery?
A: No, there is a standard delivery/setup/pickup fee of $30 on all orders. Las Vegas, North Las Vegas, Henderson & Boulder City are all in our standard delivery area. If you live outside these areas, additional fees may apply depending on distance. Please give us a call/text if you live outside of our normal delivery area so we can discuss all options.
 
Q: Does the standard 6-hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play. (Excludes park rentals due to park regulations, please call to discuss all park rental options.)
 
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals scheduled that day, we may need to set up as early as 4 hours in advance. We will always call you the day before to confirm the delivery time and that someone will be at the party location.
 
Q: How do I prepare for my rental?
A: You can avoid set-up delays and potential problems by checking the following before we arrive:
Preparation Checklist
– Please be sure that someone is present at the time of delivery to show us where to set up and pay any balance due.
– Make sure a clear path of at least 3 feet wide is available for delivery to the set up spot.
– If curbs, steps or stairs need to be negotiated, we may require the renter’s assistance for delivery.
– Select an open lawn area with enough clearance from tree branches and other obstructions.
– If you are not renting a portable electric generator the source of electrical power must be NO MORE THAN 100 FEET AWAY.
– The set up site should be relatively level, usually no more than an 8 inch slope per 10 feet. We will not set up the Inflatable under or near any electrical or telephone wires – We use 18″ ground stakes to secure our inflatables. Please make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the set-up site. The customer is responsible to mark all sprinkler lines and call safe to dig if required by law. A Bounce Above the Rest will not be liable for damage to underground sprinklers or utility lines.
– Clear the site of all sharp sticks, animal waste, large rocks and other large debris.
– On hard surfaces like driveways or parking lots, please sweep or use a leaf blower to clean the area.
 
Q: We´ve rented some dirty bounce houses from other companies in the past. Are they always that dirty?
A: Absolutely Not! We take great pride in delivering you a safe and clean rental, our jumpers are safety inspected and cleaned before and after each rental period. We only use manufacture approved medical grade cleaning solutions to clean and sanitize or products.
 
Q: Do we have to keep it plugged in the entire time?
A: Yes. The blower is what keeps the jumper inflated and must remain attached and powered on for the entire time the rental is in use. If renting overnight blower may be unplugged after performing a safety check verifying that nobody is still inside. To re-inflate the next morning simply plug it back in after checking that everyone is clear of the unit and there are no hazards.
 
Q: What is your rain / bad weather policy?
A: We understand that weather can change quickly, and since we do not claim to be able to predict the weather or have any control over weather, we utilize the following NO HASSLE Weather Policy: During periods of severe weather conditions (i.e. rain, high winds, etc.), for safety reason we reserve the right to cancel your reservations. On the day of your rental, if weather conditions are predicted to be adverse, we may give you the option of accepting delivery or not. If the rental is ultimately cancelled, we prefer that you reschedule. If rescheduling is not possible, we will, in this case, refund your deposit or credit balance. On the other hand, if we agree to deliver and you decide to accept delivery, there will be no refunds or credits issued regardless of how long you were able to use the inflatable! Please NOTE: If the inflatable gets wet everyone must exit until the rain stops and the unit is dried. THE INFLATABLE MUST NOT BE USED WHEN WET UNLESS DESIGNED TO BE SO or WHEN WINDS ARE 20 MPH OR MORE or exceed the manufactures guidelines. Once wet, inflatables can become very slippery and dangerous. Once the rain stops you can dry the unit with towels. Once dry the inflatable should be again safe to use.
 
Q: What is your safety policy?
A: Each item that you rent from A Bounce Above the Rest comes with a set of printed operational guidelines and safety rules. These printed guidelines and safety rules will accompany the rental agreement that you must sign. Please read all these guidelines and safety rules to familiarize yourself with them. If you have any questions or if you do not receive these guidelines and rules please call our office and we will provide them. Our delivery crew will review these guidelines and safety rules with you again at the time of set up. Ultimately you are responsible for the safety of all those using our equipment while it is in your possession.
 
Q: What If the rental gets damaged?
A: Our inflatables are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair plus any lost business. In addition, if any inflatable, not designated for wet use, it found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a rate $50. You will be notified of these additional charges at the time of pick up.
 
Q: Will the Inflatable harm my lawn?
A: A Bounce Above the Rest cannot guarantee that the use of an inflatable will not have an effect on your lawn. Due to the weight of the piece and depending on the length of time the inflatable is in use and weather conditions that day, flattened grass is common but not permanent. During the heat of the summer, it is not uncommon to see burned blades of grass a few days after the inflatable has been removed. The grass typically recovers within a week.
 
Q: Can an inflatable be set up on my driveway?
A: For safety reasons, Inflatables should always be set up on a grassy area. Occasionally, a customer cannot fit the desired piece due to yard configuration or size. If we cannot fit the Inflatable anywhere else but in your paved driveway, that may be acceptable. Driveway set up is always a last option, and is always at the discretion of A Bounce Above the Rest.
 
Q: Can you set up inflatables inside?
A: Yes, our units can be set up inside PROVIDED there is sufficient room. For inside set ups you will need to have enough ceiling height to accommodate the unit with ample clearance space from any lights, vents or any other hazards that may be present. Some units are 18 ft. high. Generally garages, basements, family/rec. rooms in residential dwellings do not accommodate the height or overall size of our units. Many commercial halls, school gyms, park & rec. facilities, church halls, town meeting rooms, etc. will do just fine however. You, the customer are responsible to ensure the inflatable will fit. If the unit does not fit once we arrive payment is still due in full.
 
Q: How far away from the electrical outlet can you set up?
A: 100 feet is the maximum distance allowable between the inflatable and the source of electrical power. Here’s why, the longer the distance the greater the loss of power. Even with the heavy duty commercial grade extension cords we use, the voltage drop over 100 feet is significant. The fan motor which keeps the inflatable full of air requires a set amount of voltage at all times. When an excessive amount of cords are run, the voltage drops causing the fan motor to run slower and hotter. This can result in 1) tripped circuit breakers and/or fire 2) fan motor failure 3) slow fan motor speed and inadequate inflation. In cases where the set up location is more than 100 feet away we will require the use of a portable electric generator. A Bounce Above the Rest rents generators, however, they are not routinely carried on our delivery trucks and must be reserved.
 
Q: What about parks? Do parks have electricity?
A: We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you must check with Parks and Recreation to see if power is available or rent/provide a generator. We rent generators at a reasonable cost.
To place an order for Parks please call/text our office so we can give you all the information you will need. 702-907-5544
 
Q: What payments do you take?
A: Cash or Credit Cards. Credit card payment needs to be done at time of reservation. If paying by cash, please have exact change as our drivers do not carry cash.
 
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete please let us know what type of surface you have when ordering so we can ensure we bring the correct type ground cover.
 
Q: Can we see a copy of your contract and safety rules?
A: Yes. All renters will be able to print out a copy of the safety rules and their rental agreement after reading and signing the contract.
 
Q: Should I tip the delivery crew?
A: Our delivery crew wants you to be totally satisfied with your rental experience. They will consult with you on a proper set up location and go over all operational guidelines and safety rules before they leave. They will also provide you with an emergency phone number should something unexpected occur during your rental period. Providing you with an outstanding rental experience is always our top priority. While tips are never expected, should you feel that our crew provided you an exceptional level of service and is deserving of a tip, they are certainly ALWAYS APPRECIATED.

Q: How many people can fit into a jumper?
A: Only compatible age groups and size shall play in the inflatable unit at the same time.
(Manufacturer recommendations)

Still have a question? Call/text or E-Mail:
702-907-5544
info@bouncehousevegas.com
Thank you for your Business!